This course is for:

Anyone looking to improve their customer service skills.

This four-part course will guide you through the customer experience, and provide tools for delighting customers, managing difficult situations and becoming a Montana ambassador. For the best experience we recommend this course be taken on a desktop computer.

At the end of this course, you will be able to:

  • Develop an understanding of the differences between customer service and customer experiences.

  • Use constructive customer service and communication techniques to create memorable experiences.

  • Manage conflicts by understanding the underlying goals of the customer and reframe to bring about a supportive climate.

  • Become a Montana ambassador.