This course is for:

Owner-operators, managers and team leaders who train customer-facing employees.

This two-part course will guide you through exercises to help you generate a vision for a great customer experience, align your internal policies with that vision, and provide tools for reinforcing that vision with your customer-facing employees. For the best experience we recommend this course be taken on a desktop computer.

At the end of this course, you will have:

  • Everything you need to lead an effective customer service training program for your employees.

  • Clear expectations for your customer’s experience.

  • Well-articulated policies and incentives that support delivery of that experience.

  • A complete toolkit of activities for communicating all of this with your team.